Paratransit

Need a Lift? We Have You Covered.

The Ohio State University provides adapted transportation to all faculty, staff and students with a permanent or temporary disability.

How It Works

The paratransit service provides door-to-door transportation, both on and off campus. While the majority of rides are scheduled in advance, we accept on-demand rides as the schedule permits.

Faculty, staff and students can request to be added to the eligibility list by calling the department at 614-292-6202 and submitting a Paratransit Services Request Form that has been signed by a health-care provider. 

Autumn and Spring Semester Hours:

Monday - Friday   6:45 a.m. - Midnight

Saturday              9:00 a.m. - 8:00 p.m.

Sunday                9:00 a.m. - 8:00 p.m.

Monday through Friday, the first pickup is at 6:55 a.m. and the last pickup is at 11:55 p.m. Calls received for same-day service must be received before 10:45 p.m.

Summer and Break Hours:

Monday - Friday   6:45 a.m. - 7:00 p.m.

There is no weekend service during summer term or winter break.

For questions, e-mail paratransit@osu.edu.

What to Know

Trip Priorities

1. Pick-ups going to class have priority over all non-class pick-ups.

2. Scheduled pick-ups have priority over call-in pickups.

3. On campus trips have priority over off-campus trips.

Subscription Rides

Subscription rides are rides that repeat weekly for a semester. Requests for subscription rides must be submitted no later than two week prior the first day of classes each semester. Schedules received after that point will be accommodated, if possible.

Riders should submit their finals week schedule during the last week of classes. All scheduled rides for students will end on the last day of classes each semester.

There must be at least one hour between on-campus trips and two hours between off-campus trips. This ensures that other riders have an opportunity to use the vans in between individual pick-ups.

If a rider requires a personal attendant, they must register the attendant with dispatch prior to riding.

Non-Subscription Rides

Non-subscription rides are rides that do not follow a pattern and are generally requested within 24 hours of service. Non-subscription rides will be accommodated whenever possible. The assigned ride time is based on van availability.

There must be at least one hour between on-campus trips and two hours between off-campus trips. This ensures that other riders have an opportunity to use the vans in between individual pick-ups.

If a rider requires a personal attendant, they must register the attendant with dispatch prior to riding.

Cancellations

Cancellation of any ride must be phoned in at least one hour prior to the scheduled ride during normal business hours. This gives the dispatchers an opportunity to provide service to another passenger. Repeated cancellations within one hour could result in the ride being charged as a "no show," unless extenuating circumstances prevail.

Temporary Riders

All faculty, staff, and students with a temporary injury or medical condition restricting mobility are eligible for adapted transportation services. Some examples of a temporary condition would be a broken leg, or post-surgical condition which limits walking. To be eligible for temporary service, the person must call the Paratransit dispatch line at 614-292-6202, as well as submit a Paratransit Service Request Form signed by a health care provider.

Off-Campus Trips

An off-campus trip is any trip in which either the pick-up or drop-off location is not a main campus building.

Shopping trips are scheduled every Wednesday and Friday evening between 6:00pm and 9:00pm. Vans are provided to take passengers to and from any retail store within our service area. Shopping trips will be scheduled on a first-call, first-serve basis, depending on availability. During break service, shopping trips will be scheduled between 3:00pm and 7:00pm. During summer service, shopping trips will be scheduled Monday through Friday between 11:00am and 3:00pm.

COTA's Mobility Services

The Central Ohio Transit Authority (COTA) provides mobility services for persons with disabilities who are unable to use regular bus service. With the OSU/COTA pass program, students may use their Student ID to access these services at no charge.

Please visit COTA's Mobility Service(link is external) to learn more about COTA's offering.

University Boundaries

On-Campus Boundaries:

  • On the North: A straight line connecting Ackerman Road and Zollinger Road. Ackerman, from Kenny Road to Olentangy River Road. Argyll Street, from Olentangy River Road to the Olentangy River. Lane Avenue from Olentangy River to North High Street. 
  • On the South: Kinnear Road, from North Star Avenue to Olentangy River Road. King Avenue, from Olentangy River Road to Evans Hall. West Eighth Avenue, from south west corner of Dodd Hall to Neil Avenue. West Tenth Avenue, from Neil Avenue to North High Street. 
  • On the East: Olentangy River Road, from Ackerman Road to Argyll Street. Olentangy River, from Argyll Street to Lane Avenue. North High Street, from Lane Avenue to West Tenth Avenue. Neil Avenue, from West Tenth Avenue to West Eighth Avenue. Parking lot between south west corner of Dodd Hall and Evans Hall. 
  • On the West: North Star Avenue, from Kinnear Road to Zollinger Road. Olentangy River Road, from Kinnear Road to King Avenue.

Off-Campus Boundaries:

  • On the North: North Broadway, from the Conrail tracks east of North Fourth Street to Kenny and Fishinger Road, from Kenny Road to Northwest Boulevard. 
  • On the South: Goodale Boulevard, from Northwest Boulevard to the Contrail tracks east of North Fourth Street. 
  • On the West: Kenny Road, from Northwest Broadway to Fishinger and Northwest Boulevard, from Fishinger Road to Goodale Boulevard. 
  • On the East: The Contrail tracks between North Broadway and Goodale Avenue

The university reserves the right to change both boundaries as necessary.

Policies

Rider Responsibilities

1. Riders are expected to be at the designated pick-up point at the scheduled time. Every effort is made to ensure riders are picked up as close to the designated time as possible, however, delays do occur. The "pick-up window" begins from the assigned pick-up time until 15 minutes past that scheduled time. Riders are expected to be available at any time within the pick-up window.

2. If the van does not arrive during the pick-up window, the rider should call the dispatcher at 614-292-6202. At that time, the rider will be provided with a revised van arrival time.

3. Riders using a wheelchair or scooter are required to engage the brake while on the lift, and while the van is in motion. Use of seat belts and wheelchair securements is strongly encouraged.

Driver Responsibilities

1. Drivers are required to wait five minutes during the pick-up window. If a rider is not there, they will be listed as a "no-show."

2. If the driver is late for a scheduled pick-up, they will give Transportation a revised pick-up time to be given to the riders when they call.

3. Drivers will assist passengers with seat belts and wheelchair securements.

No-Show Policy

Riders are designated as a No Show when:

  • The van has arrived at the scheduled pick-up point within the specified fifteen (15) minute window.
  • The driver has waited at least five (5) full minutes during the pick-up window.
  • The driver cannot reasonably locate the passenger.

No Show penalties will be as follows.

  • First occurrence – Department will contact the passenger to explain the policy
  • Second occurrence – Warning letter sent by the department
  • Third occurrence – One day suspension
  • Fourth occurrence – One week suspension
  • Fifth occurrence – Two week suspension
  • Sixth occurrence – Rides will be suspended for the remainder of the semester